We read a hundred one-star reviews of this industry before writing a word.
Real Singapore SME owners, reviewing the biggest names in web design. Three patterns came up again and again, so we wrote our company around them.
Site was down for more than three days. Nobody replied.THE SUPPORT BLACK HOLE · POST-LAUNCH ABANDONMENT
Paid five digits… they dragged it until two years.THE ENDLESS TIMELINE · 20 UPVOTES ON THIS ONE
They refused to give us access to our own website.THE LOCK-IN · DOMAIN & HOSTING HELD HOSTAGE
The rate card. Printed, published, no quote call.
Only 3 of Singapore's top 15 agencies publish any pricing. Here is all of ours, including the add-ons, including the word "templated" where it applies.
PAYMENT: 50/50 on Launch · 40/40/20 on Business & Commerce, and per Clause 4, the final invoice cannot exist until you've signed off.
After launch, we answer. It's a clause, not a vibe.
Monthly, cancel anytime, and hosting is a separate, standalone service ($10–30/mo), never a leash: no exit fee, we move you out free. Every plan carries the same reply promise, the tiers change what we do with the time.
| Plan | Monthly time | Fix turnaround | Reporting |
|---|---|---|---|
| Care$100/mo | 30 min | 5 business days | Quarterly summary |
| Care Plus$250/mo | 1.5 hrs | 3 business days | Monthly leads report |
| Care Pro$400/mo | 4 hrs (landing pages, campaigns) | next business day | Monthly report |
A contract needs a name on both lines. Here's ours.
People don't review companies; they review the person who picked up. Every LaunchSite project has one named person from kickoff to launch, and the same person answers the care line after.
PERSON
ANSWERS
Your project lead, by name
Meet them before you sign, on WhatsApp, where you'll actually reach them later. And if we ever get a bad review, Clause 6 says we respond like adults: publicly, kindly, and without ever questioning who you are.